digitalorchid

Shopify, Wix, Squarespace, WordPress, WooCommerce, Webflow and Statamic, plus custom-built sites in Laravel. If yours isn't on that list, ask. Whatever the platform, you get a fixed price, agreed in writing before I start, or a monthly retainer.

No. Most of the work happens over email, phone and video calls, so I can help wherever you are in the UK. If you're in Norwich or nearby and would rather talk face to face, I'm happy to meet.

That's exactly what a fix-it day is for. Send me a list of everything that's bugging you, whether that's a page that looks wrong on phones, a contact form that doesn't send, or a shop that won't take payments. I'll tell you what fits in a day before you book. What doesn't fit goes on a written list for a second day, or is left out. Nothing is dropped quietly.

We talk for twenty minutes or so, by phone or video, about what's going on with your website and what you want it to do. I'll ask questions, and I'll tell you honestly what it'll take, even if the answer is that you don't need me. If it's a fix-it day, send me your list beforehand so I can tell you what fits. Nothing is booked on the call. You get a written quote afterwards, and you decide in your own time.

Yes, and I'll recommend the smallest thing that fixes it. If a fix-it day will do, I won't sell you a new website. If what you want is bigger than a package, I'll say so and write a proposal instead.

What's included, what isn't, what I need from you, how many days it takes, the price, how it's paid and when I can start. For a package it's a page. For a bigger job it's a written proposal with the same things laid out in stages. Read it, ask anything, and reply with a yes by email when you're happy. Your agreed quote is our agreement, and where it says something different from the website, the quote wins.

The price in the quote is the price you pay for the work in the quote. If it takes me longer than I expected, that's my problem, not yours. Nothing is booked until you've agreed the quote in writing (email is fine) and paid the deposit. If you ask for something that isn't in the quote, you get a written change request with the price before I do it, and nothing extra is built until you've agreed it in writing.

A day is a day of my work, about eight hours, and it's £500. It's the unit every price on this site is built from, and it isn't a calendar day: a three-day website doesn't mean three days from now. The quote gives you both the days and the dates. For changes outside the quote I work at £60 an hour, and you see the hours and the price in writing before I start. Once you've agreed a change, that price is fixed too.

Yes. A fix-it day or a one-page website is paid in full when you agree the quote, and that books the day. A business, shop or bookings website is half when you agree the quote and half on launch. Bigger jobs are paid in stages set out in the proposal, usually 30% on signing, 40% part way through and 30% on launch. Invoices are payable within 14 days. The deposit holds your start date. If you cancel more than five working days before the start, I refund it. Inside that, I keep it, because the days were held for you.

It depends on what's already booked. Get in touch and I'll give you a date along with the price. The date holds once you've agreed the quote in writing and paid the deposit. Until then it's first come, first served.

Your words, photos, product details and prices, unless the quote says I'm providing them. Access to the accounts I need, such as your platform, domain and hosting. And answers to my questions in reasonable time. The quote says when I need each of these, because the launch date depends on them.

It happens on every project, and it's healthy. If the new idea isn't in the quote, I write it up as a change request: what it is, how many hours, what it costs and what it does to the dates. You can say yes, park it for later, or drop it. Nothing extra is built until you've agreed it in writing. Sometimes I'll do a small one for nothing. Even then you get the note, with the hours on it, so we both know what's been added.

Each stage of the quote says what done looks like. When I hand a stage over, you check it and confirm in writing, or raise anything that's wrong. If I don't hear from you within five working days, it counts as accepted so the project keeps moving. If something I built doesn't work as the quote describes, tell me within 30 days and I'll fix it at no cost.

Your domain, your accounts and your content are yours from the start and stay in your name. The work I build for you is yours once the final invoice is paid; until then you have my permission to use it. Themes, apps and platforms from other companies stay under their own licences. Tools and code I've built before and bring to your project stay mine, and you get a permanent licence to use them in your site. If you ever want to work with someone else, you can take everything with you.

If something I built doesn't work as the quote describes, tell me within 30 days of the final stage being accepted and I'll fix it at no cost. Changes made afterwards by you or someone else, and problems caused by other companies' platforms, themes or apps, aren't covered, but I'm always happy to quote for fixing them.

The things you pay other companies for directly: your domain name, your platform subscription (Shopify, Wix, Squarespace and so on), and any paid themes or apps. I'll tell you what those will cost up front so there are no surprises. Also your words, your photos and your product details, unless the quote says I'm doing them.

I don't hand over a website and walk away. You'll know how to make everyday changes yourself, and I'm here for whatever comes next: a one-off day when you need one, or a monthly retainer so your site keeps growing with your business.

Yes, and for a growing business they're often the best fit. A retainer gives you a set amount of my time each month for a fixed monthly price, agreed in writing before I start. We use it for whatever helps you grow: new products and pages, improving how the site sells, getting found on Google, keeping everything updated and backed up, and a regular look at what's working and what to do next. Unused time doesn't carry over, but I'll tell you before the month ends if there's some left. Anything bigger than the month's allowance is quoted as a separate fixed price, so the retainer never quietly grows.

Yes, if it's done carefully. I move your pages and products across and set up redirects from every old address to its new one, so Google and your customers' bookmarks still find you. A move is quoted at a fixed price, agreed in writing before I start, like everything else.

Yes. I can work under your name or mine, your client stays your client, and I'm happy to sign a reasonable NDA. If your client's brief changes, you get a written change request you can pass straight on, before I do anything. See working with agencies.