Last updated October 2026.
These are the terms I work to. They're written in plain English because you should be able to read them without a solicitor. "I" means Wayne Theisinger, trading as Digital Orchid. "You" means the business, sole trader, charity or community organisation I'm doing the work for. I work with businesses, sole traders, charities and community organisations, whether you're established or just starting out, full time or on the side.
Quotes and fixed prices
- Every job starts with a written quote saying what's included, what isn't, what I need from you, how many days it takes, the price and how it's paid.
- Your agreed quote or signed proposal is our agreement. Where it says something different from these terms or this website, the quote wins.
- The quoted price is fixed. If the work in the quote takes me longer than planned, you don't pay more.
- A day means a day of my work, not a calendar day. The quote gives the dates as well as the days.
- If you ask for something that isn't in the quote, I write it up as a change request: what it is, the hours, the price at £60 an hour, and any effect on the dates. Nothing extra is built until you've agreed it in writing (email is fine), and once agreed that price is fixed like the quote.
Paying
- Nothing is booked until you've agreed the quote in writing and paid the deposit. The deposit holds your start date.
- Fix-it days and one-page websites are paid in full on agreeing the quote. Business, shop and bookings websites are paid half on agreeing the quote and half on launch. Larger projects are paid in stages set out in the proposal.
- Invoices are payable within 14 days. Late payments may incur interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
- If you cancel more than five working days before the start date, I refund the deposit. Inside that, I keep it, because the days were held for you.
What I need from you
- The content for your site, such as words, photos, product details and prices, unless the quote says I'm providing it.
- Access to the accounts I need, such as your platform, domain and hosting.
- Answers to my questions in reasonable time, so the work can be finished when we planned.
- The quote says when I need each of these, because the dates depend on them.
Costs from other companies
Your domain name, platform subscription (for example Shopify, Wix or Squarespace), paid themes, apps and plugins are paid by you directly to the company that provides them, and are not included in my price unless the quote says so. I'll tell you what to expect before you commit.
Agreeing the work is finished
Each stage of the quote says what done looks like. A stage is accepted when you confirm it in writing, or five working days after I hand it over if you haven't raised anything, so the project keeps moving.
Who owns what
Your domain, your accounts and your content are yours from the start and stay in your name. The work I build for you is yours once the final invoice is paid; until then you have my permission to use it. Themes, apps and platforms from other companies stay under their own licences. Tools and code I've built before and bring to your project stay mine, and you get a permanent licence to use them in your site. I may reuse general techniques and code that aren't specific to your business.
If something isn't right
If something I built doesn't work as the quote describes, tell me within 30 days of the final stage being accepted and I'll put it right at no cost. Changes made afterwards by you or someone else, and problems caused by other companies' platforms, themes or apps, aren't covered, but I'm always happy to quote for fixing them.
Cancelling
Either of us can end the agreement in writing at any time. You pay for the work done up to then, and you keep that work. The deposit is handled as described under Paying.
Liability
I take care with everything I do, but I can't be responsible for lost sales, lost profits or other indirect losses. My total liability for any job is limited to the price you paid me for it. Nothing in these terms limits liability that can't be limited by law.
This website
The information on this site is general and may change. Prices shown are a guide; your written quote is what counts, and where the two differ, the quote wins.
The law
These terms are governed by the law of England and Wales. If you have a concern, please talk to me first. Almost everything can be sorted with a conversation.